Aqua Illinois has established a customer assistance program designed to enable customers in need to receive uninterrupted water service. The program, named Aqua Aid, is funded by donations from customers so neighbors can help neighbors in their own communities. One hundred percent of each donation goes directly to those in need and the contribution is tax deductible.
A customer can call Aqua to request assistance on a delinquent account. They will be prescreened for eligibility and then referred to a local Salvation Army office for program facilitation. The Salvation Army will conduct an interview to determine if the customer qualifies for assistance under the Aqua Aid program. Upon approval, credits are applied electronically to the customer’s account.
Customers wishing to make donations can do so by logging onto the aqua America website, Aqua Illinois provides water and wastewater service to more than 73,000 homes and businesses in Illinois.